1 Introduction
Vetbisa's Privacy Policy ("Policy") clearly outlines our position on how we collect, use, store, and protect the personal information of platform users. When you use the Vetbisa website or app, you naturally share certain information with us. You have the right to know how we use that information.
This privacy policy has been written in plain, straightforward language with Bangladeshi users in mind. We believe transparency is the foundation of trust, and we have nothing to hide about how Vetbisa operates.
This privacy policy was last updated in January 2026. Continued use of the platform will be considered acceptance of this policy.
Vetbisa follows international data protection standards. Our privacy policy is built to safeguard every user's privacy. If you have any questions or concerns, feel free to reach out to our support team directly.
2 What Information Is Collected
Vetbisa collects different types of information from you. This data falls into two broad categories — what you provide directly, and what is collected automatically while you use the platform.
| Data Type |
Example |
Reason for Collection |
| Identity Information |
Name, date of birth, national ID number |
KYC verification and age confirmation |
| Contact Information |
Email address, mobile number |
Account Communication & Security |
| Financial Information |
Mobile banking number, transaction history |
Deposits & Withdrawals |
| Device Information |
IP address, browser type, operating system |
Security & Fraud Prevention |
| Practical Information |
Gaming history, login times, favorite games |
Service Improvement & Personalization |
Vetbisa never stores your full payment card number or bank password. All payment processing is handled through certified third-party gateways.
3 How Your Data Is Used
Vetbisa uses the data it collects for specific, limited purposes. Your data is never used for anything unnecessary. The primary purposes are outlined below.
- Account Management: For registration, login, KYC verification, and account security.
- Service Delivery: For gaming, deposits and withdrawals, bonus distribution, and customer support.
- Fraud Prevention: To detect suspicious activity and prevent money laundering.
- Legal Obligations: To meet regulatory requirements and ensure legal compliance.
- Service Improvement: To analyze user experience and improve the platform.
- Contact: To send important updates, security alerts, and promotional offers.
Vetbisa does not sell or rent your information to any third-party advertisers. This is a non-negotiable condition of our privacy policy.
You can opt out of promotional communications at any time by contacting our support team. However, security-related messages cannot be disabled, as they are essential for protecting your account.
4 Data Retention & Protection
Vetbisa stores your information on modern, secure servers. We use industry-standard technologies and practices to keep your data protected.
- Encryption: All stored data is protected with AES-256 encryption.
- Access Control: Only authorized personnel can access specific data.
- Retention Period: After account closure, certain data is retained for a defined period as required by legal obligations.
- Backup Protection: All backup data is equally encrypted and protected.
- Regular Audits: System security is regularly tested by independent external experts.
In the event of a data breach, Vetbisa will promptly notify affected users and take the necessary steps. We believe transparency and swift action are the right response in such situations.
5 Data Sharing Policy
Vetbisa's privacy policy takes a clear stance on data sharing. We generally do not share your information with anyone. However, sharing may be necessary in the limited circumstances outlined below.
- Service Partners: Payment processors, KYC verification providers, and technical service providers — each operating under their own privacy policy.
- Legal Obligations: To comply with court orders or regulatory authority requirements.
- Fraud Prevention: To assist in investigations of money laundering or other financial crimes.
- Business Changes: In the event of a change in Vetbisa's ownership, the same privacy policy will continue to apply.
Vetbisa never sells or transfers your information to advertisers, data brokers, or unrelated third parties.
All third parties we work with are contractually required to comply with Vetbisa's privacy standards. They can only access the data necessary for their specific task.
6 Cookie Policy
Vetbisa uses cookies on its website and app. Cookies are small files stored in your browser that help improve the functionality of the website.
- Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. Disabling them will prevent the platform from functioning properly.
- Functional Cookies: To remember your language preferences and settings.
- Analytics Cookies: To understand how the platform is being used — all data is kept fully anonymous.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some services to not function properly.
7 Your Rights
Under Vetbisa's privacy policy, you have a number of important rights. You are fully entitled to know these rights and exercise them whenever needed.
- Right of Access: You may request to know what information is stored about you.
- Right to Rectification: You can request corrections to any inaccurate or incomplete information.
- Right to Deletion: You can request deletion of your data under certain circumstances.
- Right to Restrict Processing: In certain cases, you may request restrictions on how your data is processed.
- Right to Object: You can object to your data being used for specific purposes.
- Right to Portability: You may request your data in a structured, portable format.
To exercise any of these rights, email our support team. Vetbisa is required to respond to your request within 30 business days.
In certain cases, legal obligations may prevent us from fully deleting your data. If that happens, Vetbisa will notify you with a full explanation.
8 Protection of Minors
Vetbisa strictly prohibits registration and participation by anyone under 18. In line with our privacy policy, we do not knowingly collect or store any data from minors.
Age verification is mandatory during registration. Any account created with false information will be terminated and all associated data will be deleted.
If a parent or guardian suspects that a minor is using Vetbisa, they are urged to notify our support team immediately.
9 Policy Changes
Vetbisa may update this privacy policy when necessary. Users will be notified of any significant changes in advance via email or an in-platform notification.
Continued use of the platform after a policy update takes effect will be considered acceptance of the revised terms. We recommend checking this page regularly.
10 Contact
Contact us for any questions, complaints, or requests related to our privacy policy. Vetbisa's dedicated privacy team will handle your matter with the attention it deserves.
- Email: [email protected]
- Support Hours: 7 days a week, 24 hours a day
- Response Time: Usually within 24–48 hours
For detailed privacy-related inquiries, please visit our FAQ Page Check there — you'll find answers to many common questions.